612 West Broad
Newton Falls, Ohio 44444
Office hours Monday – Friday, 8:00 am – 4:00 pm
Utility Bill Payment
The City of Newton Falls utility bills are usually mailed by the 20th of each month and due by the 3rd of following month. Utility bills may be paid in person during regular business hours. We accept cash, checks, and money orders. For questions about your utility bills, or to set up an automatic bank debit account, please contact our office at 330-872-0806.
Utility Payments can be made the following ways:
IN PERSON IN OFFICE
(8:00AM – 4:00PM MON-FRI) – cash, check, money order or Debit/credit card (3.50% or $2.95 minimum)
IN PERSON AFTER HOURS OR DAYTIME
drive up drop box in parking lot
BY PHONE (24 hour) – 855-786-5336 (3.50% or $2.95 minimum)
BY INTERNET (24 hour) – www.ci.newtonfalls.oh.us (3.50% or $2.95 minimum)
Level Billing Program
The annual adjustment for level plan users will appear on the October Electric Bill. Anyone interested in enrolling in the Level Billing Program, please CALL 330-872-0806 and PRESS 1
NF ELECTRIC LEVEL BILLING NOTICE
Utility Bill Assistance
High Water and Sewer Bills
Please check all toilets and faucets. Running toilets and faucets are the biggest cause of excessive water use. Toilets may be checked by placing a few drops of food coloring in the tank. Do not flush the toilet. If after 15 minutes, the dye shows up in the bowl, the toilet has a leak. Leaky toilets can usually be repaired inexpensively. Also check to see if the water level in the tank is too high and spills into the overflow tube.
If you are in disconnect status, a notice will be printed on the front of your utility bill. DO NOT DISREGARD. The past due amount MUST be paid in full by the date indicated on the notice. Failure to do so will result in disconnection of electric and/or water utility service. If a utility has been turned off for non-payment, the entire bill plus a reconnection fee must be paid by 2:30 pm to have the utility service reconnected on that day.
A 5% penalty will be applied to any unpaid balance as of 4:00 pm on the 5th business day after the due date. Failure to receive a bill does not excuse penalty or payment.
Please notify our office at least 2 business days before the date you want the service to begin or end. All past due accounts MUST be brought current prior to the new account being created.
Miscellaneous fees may include returned checks, tansfer fees, trip fees for disconnect, frozen meter base, damage to remote wire, meter lift for siding, after hours non-emergency call-outs and/or a customer requested meter change.
For residents with city water and sewer, we offer a credit on the sewer portion of the bill if you call in the beginning and ending meter readings to 330-872-0806. Readings must be called in to the office within 1 week of filling the swimming pool. Customers will not receive the credit if they do not have the meter readings.
Trash Pick Up and Recycling
Normal trash pickup and recycling pickup are on Thursdays. Pickups will be delayed by one day if one of the following holidays falls on a Monday, Tuesday, Wednesday or Thursday: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and/or Christmas Day.
Trash is picked up every week; recycling is picked up every other week. There are two different trucks for these services; one picks up trash and the other picks up recycling. Since they are different trucks, the actual pick up may occur at different times of the day.
Recycling pickup is every other Thursday. The actual date of pickup is determined by the customer’s account number on their utility bills. Customers with an account number that begins with a 1,2, or 3 are on the west side of town and are picked up one week. Account numbers beginning with 4, 5, or 7 are on the east side of town and are picked up the next week. The scheduled pickup weeks are printed in the comment section of the utility bills each month.